Cookie Policy

OneSpaceHouse, sàrl-s ("OneSpaceHouse") takes the protection of your data seriously. This policy describes cookies and similar technologies used on www.onespacehouse.com, as well as information you voluntarily provide — including through our contact form, by email, or in attached documents — in accordance with the GDPR and Luxembourg law.

Cookies and trackers placed in your browser can be managed in cookie settings. Data you send us directly relates to our business relationship and is governed by the terms below; it is not turned on or off by the cookie banner, but remains subject to your GDPR rights.

Cookies and site technologies

When you visit the site, small files (cookies) or local storage entries may be saved in your browser to keep the site working, remember your preferences, or — with your consent — measure audience and marketing. You can view detected cookies and their status in cookie settings.

Cookie categories

• Essential — Required for the site to work and to store your consent choices.
• Preferences — Remember your choices and improve your experience (language, display, etc.).
• Analytics — Measure audience and site usage to help us improve.
• Marketing — Enable campaign measurement and advertising personalization.

Information you provide to us

Beyond cookies, OneSpaceHouse processes personal data when you choose to contact us or work with us. This includes in particular:

• The website contact form (name, email address, company where applicable, message).
• Emails sent to info@onespacehouse.com, help@onespacehouse.com, or any other OneSpaceHouse address published on the site, including usual metadata (sender, subject, date).
• Documents, attachments, briefs, quotes, contracts, or files you send by email or as part of a service engagement.
• Content and information shared during a project (text, visuals, business data, technical access) needed to deliver our services.

Please only share information relevant to your request. If your documents contain sensitive data or third-party personal data, ensure you have the right to share them and inform us where appropriate.

Purposes of processing

OneSpaceHouse uses this information to:

• Respond to your enquiries, demos, and commercial requests.
• Prepare, deliver, and follow up on agreed services (consulting, development, AI, marketing, etc.).
• Maintain site security, operations, and improvements, within the limits of cookies you allow.
• Meet our legal, accounting, and regulatory obligations.

Retention

Cookie choices are kept for up to twelve (12) months or until you change them. Contact messages and commercial correspondence are retained for the duration of the relationship, then archived according to applicable legal periods (including accounting and tax requirements). Project documents are kept as set out in the accepted contract or quote.

Managing cookies on the website

You can view cookies detected in your browser and update your choices at any time via the Cookie settings footer link or the button below. Rejecting non-essential cookies does not block the contact form, but some measurement or personalisation features may be limited.

Your rights

You have rights of access, rectification, erasure, restriction, objection, and portability regarding your personal data. To exercise them, email info@onespacehouse.com. For full details on processing, GDPR roles, and sub-processors, also see our Terms & Sale.

Contact

For questions about cookies or your personal data: info@onespacehouse.com